Our Return and Refund Policy was last updated 25/01/2022

Thank you for shopping at https://hakimitech.co.ke

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns below.

Conditions for Returns

In order for the Product to be eligible for a return, please make sure that:

  • You examine the product before signing its delivery note. If the product is damaged or not as described, then you may hand it back to the delivery agent for return or exchange.
  • Product must remain sealed, except if the product is defective or damaged.
  • Product is still in its original packaging.
  • Product is in its original condition and unused.
  • Product is not damaged.
  • Product label is still attached.
  • Product is complete.

The products in your possession are your responsibility until they are delivered to us at our shop with the address below. Any product that is not properly packed or is damaged will not be eligible for a return, so make sure they are properly taken care of prior to the return!

We reserve the right to refuse returns of any products that does not meet the above return conditions in our sole discretion.

Returning Products

You are responsible for the cost and risk of returning the product to Us. You should send the product at the following address:

Shop No. M26, Burhani Tower, Abdel Nasser Road, Mombasa.

We cannot be held responsible for product damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the product or proof of received return delivery.

Refund / Exchange

Once your return request is received at our shop, we will proceed to the examination.

  •  In the unlikely event that an item is returned to us in an unsuitable condition, we will send it back to you without refund.
  •  If examination is conclusive and conditions are respected, we will proceed to refund or exchange the item for you. Our customer care team will inform you of the number of days it will take for your product to be refunded or exchanged.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By sending us an email: info@hakimitech.co.ke